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I would like to know which payment methods are accepted

Paying is easy! We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers. Simply choose your preferred method at checkout. If you have questions contact us at support@asgroupnet.com

Could you please provide information on how to track my order's progress?

Upon shipment, you will receive an email containing a tracking number and a link to our tracking page, allowing you to monitor your order’s status and location in real time.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please visit our Refund and Returns page for more details on the process.

Are international shipments available?

International shipping is available to most countries. Shipping costs and delivery times are dependent upon the destination. Please consult our Shipping Policies page for further details.

Could you please explain your warranty policy?

To ensure your peace of mind, we offer a two-tiered warranty approach. You have 30 days to return items directly to us. After this initial period, the manufacturer’s warranty takes effect. For complete details on both our return policy and manufacturer warranties, please visit our Refund and Return Policies page for more details.

How do I reach your customer support?

Need a helping hand? Reach out to our awesome customer support team! You can use our handy Contact Us page, or send an email to support@asgroupnet.com

Is it possible to cancel an order once it has been submitted?

You can cancel your order within 1 business day of placing it, provided it has not yet been processed for shipment. To cancel an order, please contact our customer support team immediately at support@asgroupnet.com. (This 24-hour period refers to business hours, excluding weekends and holidays).

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Are discounts or promotions available?

Yes, we regularly run promotions and offer discounts on select products. Stay updated by subscribing to our newsletter and following our social media channels to receive exclusive offers and promotions.

What is the procedure for checking my order status?

Checking your order status is easy! Just log in to your account and visit “Order History” for the latest updates.